Privacy policy

Privacy Notice of Maison Moncheri

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter, the "Law"), we provide you with this comprehensive privacy notice (hereinafter, the "Notice"), and inform you of the following:

Information About Our Privacy Officer and How to Contact Them

Our Privacy Officer is the person within our organization who, in compliance with Article 30 of the Law, has been formally designated to:

  • Address data subjects' requests to exercise their rights.
  • Promote and safeguard the protection of personal data in our possession.

For any matters related to the processing and protection of personal data, you may contact us by sending an email to the following address: directional @maison -moncheri.com

Personal Data We Collect

To fulfill the purposes stated in this Notice, we collect personal data in the following categories:
(i) Identification;
(ii) Contact;
(iii) Financial;
(iv) Consumer behavior.

We do not collect sensitive personal data.

Purposes of Processing the Collected Personal Data

The personal data we collect from you will be used for the following primary purposes, which are necessary to provide you with the requested product or service:

  • Identifying and contacting you.
  • Processing your purchase and delivering the purchased product, if applicable.
  • Billing your purchase.
  • Processing refunds or product returns, if applicable.
  • Granting benefits, discounts, or promotions you have requested.
  • Handling post-sale service requests.
  • Addressing and following up on complaints and suggestions.
  • Complying with applicable legal requirements related to the benefits, products, and services we provide.

Additionally, your personal information will be used for the following secondary purposes, which are not necessary to provide our products but allow us to offer better service and develop our legitimate business interests:

  • Sending advertising via any means.
  • Offering promotions.
  • Providing shopping and/or discount coupons for marketing purposes.
  • Inviting you to special sales and corporate events.
  • Conducting surveys to assess service quality.
  • Carrying out commercial prospecting, advertising, promotional, and marketing activities.
  • Keeping a sales history to offer benefits or discounts.
  • Conducting sales and consumer behavior analyses.

Refusal to Process Your Personal Data for Secondary Purposes

If you do not wish for your personal data to be processed for the aforementioned secondary purposes, or for any specific one(s), you may refuse your consent now by sending a request to exercise your right. Your refusal in this regard will not be a reason for us to deny you the services and products you request or contract with us.

ARCO Rights

Under the applicable regulations, you have the right to know what personal data we have about you, how we use it, and the conditions of its processing (Access). You also have the right to request correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); request its deletion from our records or databases when you consider it is not being used properly (Cancellation); and object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit your request via email to our Privacy Officer, who will inform you about the procedure and requirements, response times, how your right will be enforced, and will address any questions, complaints, or comments you may have.

Mechanisms and Procedures to Revoke Your Consent

Under applicable regulations, you may revoke the consent you have given us. However, please note that in some cases, we may not be able to process your request or immediately cease data use due to legal obligations requiring continued data processing.

To revoke your consent, you must submit your request via email. You will be informed about the procedure, requirements, response times, how we will enforce your right, and any questions, complaints, or comments will be addressed accordingly.

Options to Limit the Use or Disclosure of Personal Data

In addition to the rights and procedures outlined in this Notice, you may limit the use or disclosure of your personal data at any time to stop receiving advertising, promotional, or marketing emails. This option is available in all such email communications.

Modifications to This Notice

We reserve the right to make modifications or updates to this Notice at any time, in response to legislative changes, internal policies, or new service or product requirements. The updated version will be made available through one or more of the following means:

  • On our website, which we recommend you visit frequently.

The notification procedure via the internet is as follows:
(i) Visit our website https://www.maison-moncheri.com . If there are modifications or updates to this Notice, a notification will inform you;
(ii) Click on the link to the Notice;
(iii) There you will find the current version with the date of the latest update.

Personal Data Collected When You Make a Purchase

When you make or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we refer to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information collected to fulfill orders placed through the website (including processing your payment information, arranging shipments, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen our orders for potential fraud or risk.
  • Provide information or advertising related to our products or services, according to your preferences.

We use the Device Information collected to help us identify potential risks and fraud (particularly your IP address) and generally to improve and optimize our website, as well as for advertising and retargeting purposes (for example, by generating reports and statistics on how our customers browse and interact with the site and evaluating the success of our marketing and advertising campaigns).

We share your Personal Information with third parties who assist us in using your Personal Information as described above. For example, we use Shopify technology in our online store. You can learn more about how Shopify uses your Personal Information here: Shopify Privacy Policy .

We also use Google Analytics to help us understand how our customers use the site. You can learn more about how Google uses your Personal Information here: Google Privacy Policy . You can opt out of Google Analytics here: Google Analytics Opt -Out .

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other legal requests for information, or protect our rights.

You can opt out of targeted advertising through the following links:

DO NOT TRACK

Please note that we do not alter our site's data collection and usage practices when we detect a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the site, we will retain your Order Information for our records unless and until you ask us to delete this information.

CONTACT US

For more information about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us by email at address @ maison-moncheri.com .

Moncheri House
Balconies of Love 101, Querétaro, QRO, 76140, Mexico.