Exchanges and guarantees
EXCHANGES AND GUARANTEES
To make the warranty effective or proceed with the exchange of any of the products purchased through our website, mobile applications, social networks and physical points of sale, the customer may make their request through any of the following means:
Email address@maison-moncheri.com
WhatsApp +52 4461701013
For these purposes, the consumer must provide the full name and order number, the number of the document equivalent to the invoice and any other information that they consider relevant to the warranty or exchange.
The customer service area will review the request and, if applicable, will request the return of the product for physical review, coordinating with the customer the way in which the return of the product should be made.
In the event that the guarantee applies, the procedure to make it effective will be indicated and otherwise a formal response will be generated explaining the reasons why it does not apply and the product(s) will be returned to the initial shipping address.
Any late request will not be processed.
To make the warranty effective or proceed with the exchange of any of the products purchased through our website, mobile applications, social networks and physical points of sale, the customer may make their request through any of the following means:
Email address@maison-moncheri.com
WhatsApp +52 4461701013
For these purposes, the consumer must provide the full name and order number, the number of the document equivalent to the invoice and any other information that they consider relevant to the warranty or exchange.
The customer service area will review the request and, if applicable, will request the return of the product for physical review, coordinating with the customer the way in which the return of the product should be made.
In the event that the guarantee applies, the procedure to make it effective will be indicated and otherwise a formal response will be generated explaining the reasons why it does not apply and the product(s) will be returned to the initial shipping address.
Any late request will not be processed.